Interact with the business, product team, and other
stakeholders to understand the customer, end-user
segment, business goals and competitors.

Make a master list of all the tasks a user performs
while using the product or service.

Map out the key flows, arrange them using tools like journey
maps, generate feature ideas, introduce new touch points
that would help our customers and end-users meet their
respective goals.

Use user task flows to define the information architecture
and navigation and generate a detailed mock-up with all
the interactive elements is built in grey-scale.

Present a click-through prototype of the application with
functional wireframes and all other graphic elements, and
move the application for production.